Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming framework (licence number ALSI-202509029-FI1). That licence sets the legal basis on which we run the platform, and it comes with obligations we take seriously: fair game outcomes, transparent terms, and a duty of care to every player who registers with us.

We launched in 2026 with a straightforward aim — to build a platform that works properly for players in the United Kingdom. That means fast load times, payment routes that actually function, and terms written in plain language rather than buried in footnotes. We are not trying to be everything to everyone; we are focused on getting the fundamentals right for the people who use the site.

How We Handle Your Money

Player funds are kept separate from the operational funds we use to run the business. This is not a legal requirement we grudgingly comply with — it is how we think things should work. When you make a deposit, that money is yours. It is not used to cover our costs or absorbed into general company accounts. Withdrawals are processed within zero to twenty-four hours, and the minimum withdrawal amount is £20, the same threshold as the minimum deposit. We support a range of withdrawal methods including VISA, Mastercard, bank transfer, NETELLER, Skrill, Revolut, and several cryptocurrency options, so you are not forced into a single route to get your money back.

Safer Gambling

We think about safer gambling at the point where the platform is built, not as an afterthought. That means deposit limits, session controls, and self-exclusion tools are accessible without having to contact support first. We do not make these features difficult to find. If you are concerned about your play, or someone close to you is, we want those tools to be the easiest thing on the site to locate and use.

We also make decisions about which game providers and payment routes appear on the platform. The studios we work with — including Pragmatic Play, NetEnt, Evolution, Play'n GO, and others — are established names whose games are tested for fairness by independent bodies. We do not list providers simply because they are available; there is a baseline of certification and track record we expect before a provider goes live on Woolbet.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a bonus that has not applied correctly — we expect our support team to deal with it directly and without deflection. Our support is available in English, and we hold ourselves to the standard of resolving issues rather than explaining why they are not our problem. That is not a promise of perfection, but it is the standard we set for ourselves internally.

If you have questions about how we operate, our licence, or any aspect of the platform, you are welcome to contact us directly. The details are on our Contact page.