This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. We are committed to handling your information transparently and responsibly, and we encourage you to read this page carefully.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling requirements. During transaction processing, we may also collect data related to the payment method you use — for example, partial card details or wallet identifiers — solely to facilitate secure financial activity on your account.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP address. We use this information to maintain the security and stability of our platform, detect unusual activity, and ensure that your experience functions as intended. Cookies are used to manage your session and remember your preferences; you may adjust cookie settings through your browser, though doing so may affect certain platform features.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only personnel with a legitimate operational need are permitted to access your personal information, and those individuals are bound by confidentiality obligations.

We do not sell your data to third parties. However, there are limited circumstances in which we may share your information with external parties. These include payment processors and identity verification services that are necessary to complete transactions and confirm your identity, as well as regulatory or law enforcement authorities where we are legally required to disclose information. Any third party we engage is required to handle your data in a manner consistent with applicable data protection standards.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our support channels and we will respond within a reasonable timeframe. We retain your data for as long as your account remains active. Following account closure or a period of inactivity, we retain certain records for the duration required by our licensing authority and applicable financial regulations, after which data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you through your registered email address or via a notice on our web platform before the changes take effect. Continued use of our platform following such notification will constitute your acknowledgement of the updated policy. If you have questions about how your data is handled, please reach out to our support team, who can direct your enquiry to the appropriate compliance contact.